FAQ

  • Do I need a doctor’s referral?

    No referral is required to book physiotherapy. Some extended health plans may require a referral for reimbursement, so it’s best to check with your insurer.

  • Do you offer vestibular physiotherapy?

    Yes. Vestibular physiotherapy is offered for dizziness, balance concerns, and conditions such as benign paroxysmal positional vertigo (BPPV) and vestibular hypofunction. Care is provided one-on-one with the physiotherapist and tailored to each individual’s symptoms and tolerance.

  • Will my appointment be one-on-one?

    Yes. All appointments are delivered one-on-one with the physiotherapist for the full session. Care is never shared or passed between providers.

  • How many sessions will I need?

    The number of visits varies depending on your condition, goals, and response to treatment. This is discussed early on and adjusted as progress is made.

  • Do you offer direct billing?

    Yes. Direct billing is available for most major extended health benefit plans. Receipts are also provided for your records.

  • Do you treat motor vehicle accident (MVA) injuries?

    Yes. Physiotherapy treatment is provided for motor vehicle accident–related injuries including whiplash.